Refund & Cancellation Policy

This policy explains when a Sky Spray booking can be cancelled, what is refunded, how operators are paid, and how operator subscriptions are refunded. It forms part of our Terms of Use.

Spraying is weather-dependent and time-sensitive work. This policy is built around that: a postponement forced by weather costs nobody anything, while a late cancellation that wastes an operator's reserved slot does.

1. How a Booking Is Paid

You choose how to pay when you post your field, and you can switch before the job starts.

• Cash at the field. You pay the operator directly when they arrive, before sharing your 4-digit start code. Sky Spray never holds this money, so there is nothing for us to refund; the sections below say what we do instead.
• Online in the app. You pay by UPI, card or netbanking after an operator accepts. We hold the payment until the job is completed and then pay the operator. Refunds under this policy apply to online payments.

The job starts only when you give the operator your start code at the field. Until then, nothing has been sprayed and the rules in section 2 apply. After it, the job is under way.

2. Cancellation by the Customer

Cancel from the booking screen in the app. An online booking you have not paid for by the end of its booking day expires on its own, with nothing charged.

3. Cancellation by the Operator

If an operator cancels a confirmed booking for any reason other than weather or safety:

• Online, paid: you receive a full refund, with no cancellation fee. The fee is charged to the operator instead.
• Cash: nothing has changed hands, so nothing is owed in either direction.
• Either way, post your field again and nearby operators will see it immediately.

Repeated cancellations count against an operator's standing on the platform and can lead to suspension.

4. Weather and Safety Postponements

An operator may postpone when wind, rain, or visibility make a safe or effective spray impossible, or when the field is not clear of people and livestock on arrival.

• A postponement is not a cancellation. The booking is rescheduled in the app to the next suitable day at no extra cost.
• If you would rather not reschedule, ask the operator to cancel: an online payment is refunded in full, and nobody pays a fee.
• Neither side is penalised for a weather postponement.

We would always rather a job be postponed than flown badly. Nobody is charged for an operator making the safe call.

5. Problems With a Completed Job

If a job was marked complete but the work was not done, was only partly done, or the completion photos do not match your field, contact us at support@truelet.in or on WhatsApp with your booking reference, as soon as possible and within 7 days of completion.

• We examine the start-code time, the photographs and their GPS location against your field, and may ask both parties for more detail.
• Online payments: outcomes range from a partial refund for the uncovered area to a full refund where the job clearly did not happen. A refund can be made even after the operator has been paid out; we recover it from their next payout.
• Cash: the money never passed through Sky Spray, so we cannot refund it ourselves. We investigate in the same way, record the outcome against the operator's account, and help you and the operator reach a settlement.
• We aim to decide within 7 business days.

Complaints about agronomic outcome, that the pest returned or the crop did not respond, are not grounds for a refund on their own. Those depend on chemical choice, timing, and conditions outside the operator's control. A refund covers the service not being performed as booked, not the biological result.

6. How Refunds Are Paid

• Refunds go back to the UPI ID, card or account you paid from, the same way the online payment came in. We cannot redirect them elsewhere.
• A cancellation refund is initiated immediately. A refund we decide under section 5 is initiated within 3 business days of the decision.
• UPI refunds usually arrive within a day or two; a bank or card issuer can take a further 5–7 business days.
• You get a notification when the refund is initiated, and its status stays visible on the booking. If your bank rejects a refund, we retry it and tell you.

7. Operator Payouts

For operators:

• Cash jobs are settled at the field. Nothing is owed to Sky Spray and nothing is paid out.
• Online jobs are paid out weekly, normally on Saturday, as one UPI transfer covering every online job you completed since your last payout, to the UPI ID on your profile. Each job's payout is its booking amount less the payment-processing fee of 3% capped at ₹50. We take no commission.
• A payout shows as on its way until your bank confirms it. If a transfer bounces, the jobs return to the next run.
• A refund made to a customer after you were paid, or a cancellation fee you owe, is recovered from your next payouts.
• Payouts to a UPI ID changed in the last 24 hours are held until the next run, and we notify you of every change to your UPI ID.

8. Operator Subscriptions

• A subscription is bought in the app for a day, a week, a month or a year, and starts when the payment is confirmed. The price you paid stays fixed for that period.
• You can let a subscription lapse at any time; there is no automatic renewal. Except for a day pass, you keep accepting jobs for 3 days after it ends.
• If you paid twice, bought the wrong plan, or have another problem with a purchase, contact support with the invoice number. A subscription refund is for the full amount paid and ends the cover immediately; we do not pro-rate unused days.
• Every subscription carries a GST tax invoice from Truelet Technologies Private Limited, and every refund a credit note against it, both visible under Invoices in the app.

9. Contact

For any question about a refund, cancellation, payout or subscription, contact support@truelet.in with your booking reference or invoice number. Unresolved matters can be escalated to our Grievance Officer; see the Privacy Policy or Contact page.